I worked with my client over a period of time to help them fully exploit their IT investment to leverage efficiency improvements and thus cost savings across their firm. This involved appraising and developing their systems and procedures in all support departments to improve the service offered to the fee earning departments. Improved file storage was implemented together with digital dictation. A firm wide Intranet with all paper forms migrated to web forms also helped to streamline their business.
I implemented a Helpdesk Software System that covered the client's IT, Finance and Administration departments. Through this we were able to introduce SLAs and audit trails for my client. The response time to staff queries and work orders was improved significantly as requests were automatically directed to the correct person.
I designed, developed and implemented a database system for my client's HR Manager. This linked in securely to the client's Intranet and enabled the processing of all previously paper based forms electronically. Holiday, sickness and other absence notifications were all submitted electronically. This greatly improved efficiency and provided a wealth of staff statistics for the HR Manager, department heads and the Managing Partner.
Over a period of time I worked with my client to develop and move their IT systems to align with the firm's strategic business plan to evolve from a 'family firm' into a more corporate culture. This process saw the use of IT become central to every business function of my client. Projects included KPI dashboards delivering key management information via the Intranet, development of the Intranet, formalisation of standards of correspondence and work methods.
I developed an induction training program for my client that covered all areas of the firm's legal and support areas from finance procedures to money laundering procedures. This program enabled new starters to be far more effective from day one in their new roles. All new appointments from Partners, to IT staff, to secretaries were subject to going through the induction program. The induction program was tailored for specific roles within the firm.
I designed and implemented a large Intranet for my client. The Intranet enabled improvements in efficiency with all paper forms going electronic. The Intranet also played a key role in the achievement of my client's Lexcel accreditation.
I designed and implemented an IT training program for my client to help them ensure that their staff made the best use of the technology that they had invested in. This consisted of ongoing training sessions linked in to the firm's appraisal system and was delivered by an internal trainer who had been trained and coached to perform the role.
I designed and implemented online KPI reporting for all Lawyers, Department Heads and the Board for my client. This had an extremely positive effect on my client’s billing performance and helped to drive my client’s evolution towards a corporate culture. 'Month end' billing culture was moved to evenly distributed billing throughout the month leading to positive improvements in cash flow.
I specified, sourced and managed a major data re-cabling project for my client across 3 of their offices. This was needed for them to bring a new telephony system and PC access to their network and systems to all staff.
I project managed a major office relocation for my client that involved the move of over 70 members of staff, office equipment, files, servers and PCs, and the telephone system with zero down time for the client. My client's staff left their old office at 5.00pm on the Friday and sat down at their new desks in their new office at 9.00am the following Monday. Everything worked seamlessly with all staff picking up where they had left off, all PCs in the correct locations and all telephone extensions patched accurately. A major part of the relocation was the IT systems which included a number of servers. The other major aspect was the client files of my client. My client had a few thousand live files and needed to know where each of these was during the relocation.
I project managed from sourcing to implementation of a new firm wide practice management and legal accounts system for my client. Implementation was across four offices and required the reviewing and subsequent upgrading of the existing IT infrastructure from cabling to equipment. A full training program had to be developed and delivered to all staff. The project was rolled out department by department over a short period.
Following an office expansion I planned and executed the relocation of my client's server room, including a complete reorganisation of their data and telephone patch panels. This took place over a weekend to ensure that my client suffered zero downtime.
I implemented Service Level Agreements for the provision of IT support across my client's firm. I also introduced a policy of 'change management' whereby all proposed changes to the IT system had to go through an audit process that involved the Board. Emergency actions could still be carried out but the majority of changes had to be planned, assessed for alignment to the firm's business plan and risk assessed. This ensured that the in-house IT department worked closely with the business management. Monthly 'Maintenance Mondays' were also introduced to allow for a planned window of downtime for system repairs.
I designed and implemented a database linked, standard correspondence system for my client that enabled them to meet the strict document content and formatting requirements of their client. It also delivered significant efficiency and cost savings by reducing the typing pool workload.